All pieces are made to order, please allow up to 3 working days for your order to be fulfilled and shipped. FREE SHIPPING worldwide. If for some reason you are not satisfied with your purchase, you may return the item(s) within 14 days for a full refund and 30 days for exchange or credit note. Returned merchandise must include vendor packaging and tags, and be in the same condition as when it was received . For faulty items please contact us to arrange repair or exchange. Returns cannot be accepted if Aria-V Jewellery tag is no longer attached or broken. There are no returns on customized items as all items will be photographed and measured for your approval prior to shipping.